He didn't get any other details.
"I don't know what to do!
How do I start?
How do I get rid of the malware?
Or is it a virus?!
What's the difference!"
So he got to work and somehow...
Minutes became hours...
and then hours became days....
then he realized his hosting provider deleted his website!
Finally, he called the web nerds where they quoted him BIG BUCKS to get it fixed! (We're talking about 4-figures!)
AND THEY COULDN'T EVEN RETRIEVE HIS OLD SITE!
Unfortunately his website was not backed up and he had to rebuild.
Money wasted... time wasted... and it can all repeat again at anytime...